Your privacy and security is our top priority. Here are the ways we protect you:
- Keeping your personal and financial information protected and secure through responsible information collection and processing.
- Continuously monitoring transactions for suspicious activity
- Alerting you to potential fraud through the mobile app, text alerts, email, or phone.
Here is what you can do now to help fight fraud:
Use our Mobile Banking app
Our
Mobile App is the best way for you to stay on top of any suspicious account activity.
Create strong, unique passwords
- Strong passwords are at least 8 characters in length and comprised of numbers, symbols, and upper & lowercase letters.
- Use multifactor authentication when possible
- Change passwords regularly
Protect your devices
Keep your phone, tablet and computer up to date with the latest browsers, operating systems and antivirus software.
Keep your account information secure
- Go paperless
- Never write your PIN on the back of your card
- Avoid sharing your online ID and Passcode, especially when using third-party money management apps. Learn More about protecting your personal information.
The best way to avoid getting tricked by scammers is to know the tricks they use – and the red flags that signal scams.
Know the red flags
The most common types of scams will target you through fake emails (a technique known as Phishing), text messages (SMSishing or smishing) voice calls (vishing), letters or even someone who shows up at your front door unexpectedly. No matter which technique the scammer uses, you may be:
- Instructed to not trust Metairie Bank or to respond to questions in ways that aren’t the truth
- Pressured to send money
- Threatened with law enforcement action
- Told to purchase gift cards and provide codes as a form of payment
- Asked to cash a check for a stranger or send money via wire transfer
- Asked to deposit a check that overpays for something you’re selling, and then send the difference elsewhere
The best ways to avoid getting scammed
If you provide your information or send money to a scammer, there is often little we can do to help get your money back.
Don't cash checks for strangers or return funds for overpayment
If someone you don’t know wants to pay you by check and asks you to wire some of the money back or give them cash, beware! It could be a scam that could cost you thousands of dollars. When making a check deposit, remember that Metairie Bank may give you immediate access to the funds, but the check can still be returned unpaid.
Don't provide account or personal information via email or text
We will never email or text you requesting you to call or respond with your account number, PIN or access code.
Don't give an unsolicited caller or solicitor your personal information or codes
Metairie Bank will never call you or visit your home asking you to verify your account numbers, password or access code. If you receive a call, text or email, or someone comes to your home asking for this information, don’t give it out. Consider installing an app to block robocalls to your phone
Don't pay upfront for a promise
Scammers may ask you to pay in advance for things like debt relief, credit and loan offers, mortgage assistance or a job. They may say you’ve won a prize, but first you need to pay taxes or fees. If you do, they will probably take the money and disappear.
Contact Us immediately if you feel you may have been a victim of a scam.
AARP has assembled a variety of resources about security and scams that we think you will find helpful: AARP Page on Scams and Fraud
